Your Rights

Carlyle Medical Centre acknowledge as a user of healthcare services you are protected by the Code of Health and Disability Services Consumers’ rights.

The Code of Rights means that you should have:
• Respect and privacy – Mana
• Fair treatment – Manaakitanga
• Dignity and independence – Tu Rangatira Motuhake
• Appropriate standards – Tautikanga
• Effective communication – Wakawhitiwhitinga Whakaaro
• Information – Whakamohio
• Choice and consent – Whakaritenga Mou Ake
• Support – Tautoko
• Rights during teaching and research – Ako Me Te Rangahau
• Your complaints taken serious – Amuamu

We invite you to view the poster version on our reception wall (next to aquarium); or you can find more information on the Health & Disability Commissioner website

Making a complaint:
We are committed to ensuring your patient experience is a positive one; if there are aspects of your care which you are not satisfied with we invite you to discuss these with our Practice Manager (phone 06 8353720)
If you feel you would like to make a complaint we have a formalised process to support this. The process covers both verbal and written complaints – again, please contact our Practice Manager to discuss.

You are also able to make a complaint through Health & Disability Advocacy, we have brochures available about this service.
The advocacy service assists people with making sure their rights are respected. Their service is independent of health and government agencies and the Health & Disability Commissioner. It is also free and confidential.
Advocates will listen to your concerns, give you information about your rights, identify issues and explore resolution options and provide support.
To contact our local Health & Disability Advocacy Service phone 0800 555 050 or email You can visit their website at