Manage My Health™

Manage My Health™ is a web site that uploads patient information from our computer to a secure web server so that you can access your own health information and manage aspects of your health care where ever you may be. It also allows us, to communicate with you. The website has a number of other features that may be of interest to you including health related news, community forums and access to wellness initiatives. Please see www.managemyhealth.co.nz for more details
The ManageMyHealth™ Patient Portal website gives you secure access to your individual health information. You can:
• Make non-urgent appointments
• Access your recent medical records, test results, immunisation records and allergies
• Request repeat prescriptions
• Send or receive secure emails from your doctor or nurse
• Update your personal details
• Share your health information with another doctor or nurse if you choose

Fees There is currently no charge for providing this service

Online appointment bookings You can book an appointment online with your doctor or nurse. You are only able to make an appointment with your own Doctor. If you need longer than the standard 15 minutes or require an appointment today, please phone the Practice to make the appointment.

Patients who aren’t registered on ManageMyHealth also can book appointments online now

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Repeat prescriptions Requests You are able to request a repeat prescription online, normal charges apply. Urgent or faxed prescriptions may incur an additional charge. You must allow at least 2 working days for this service. Please phone your doctor or nurse if your request is more urgent.

Test results The patient portal is one way your practice team will notify you of any test results; they may also text or phone you. When we file a result you will be sent an email to say your record has been updated. We recommend that you do not switch off the automatic notification box in your inbox, so you can receive these messages. One column in your lab results will include your doctor’s comments, so always check this just in case any actions are required. Your practice team will contact you if anything is abnormal.

Sending secure email to your doctor or nurse You may be able to send a secure non-urgent email to your doctor or nurse for simple questions. These may be free of charge, but more complex questions may incur a fee or a request to make an appointment. If you have not heard back within 2-3 working days of sending your message please phone the nurse to follow up. Check with your doctor whether they receive email communication as not all of our doctors provide this service.

Health information If you see incorrect information in your health summary please let your practice know.

Each patient is required to have his/her own dedicated email address and login, a family address is not accepted. We also rely on you to keep your password safe and to take all reasonable measures to protect your personal information. If you would like to register for Manage My Health™ please contact the practice

Why should I use a patient portal? A patient portal gives you 24/7 access to your health information. You can order a repeat prescription, check a lab result, send a message to your GP or perform many other health services at a time and place that suits you.
How do patient portals work? Once you have supplied your email address to your practice, you will be sent an email inviting you to register for a patient portal and choose a password.
What technology will I need to use a patient portal? You can use your portal on devices such as laptops, personal computers, tablets or smartphones. If you have an email address and access to the internet, you can see your portal anywhere at any time.
Will I need to be trained to use a patient portal? Most people find patient portals are intuitive and easy to use.
Can I use my patient portal in an emergency? No. You should not use your patient portal to ask your GP or nurse about an emergency or an urgent health issue. If it’s an emergency, call 111.
Will I be able to see all my health information on a patient portal? Not necessarily. Doctors can choose which services to offer when they introduce a patient portal. Some doctors will show a complete medical record, some will show a summary of health information, and some won’t offer this service. Even if you are not able to see your health information on a patient portal, you have a right to see health information held about you by your GP.
How safe are patient portals? Your general practice already has systems in place to make sure your information is kept private and confidential. If your GP decides to introduce a patient portal, the practice’s security systems will be reviewed to ensure your health information remains secure. An audit trail will show who has accessed the patient portal, to make sure your health information has been seen only by staff who are allowed to see it. You should protect your patient password as carefully as you would protect an electronic banking password.
Do I have to use a patient portal? No. Patient portals are voluntary, and even if you sign up for one you can opt out at any time.